Updated 21/11/2025
Cookie Policy
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Cookies We Use
Below is a complete list of cookies and browser storage items active on nuvo.co.uk.
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A. Essential Cookies
These are required for security, login, caching and basic site operation. They do not require consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| wordpress_logged_in_* | WordPress | Maintains logged-in session. | Session |
| wordpress_sec_* | WordPress | Security & authentication. | Session |
| wordpress_test_cookie | WordPress | Checks if browser accepts cookies. | Session |
| wpe-auth | WP Engine | Server authentication. | Session |
| wp_lang | WordPress | Language settings. | Session |
| wp-settings-* | WordPress | Stores admin/editor preferences. | 1 year |
| wp-settings-time-* | WordPress | Stores settings timestamp. | 1 year |
| nitroCachedPage | NitroPack | Enables cached page version. | Session |
| SEARCH_SAMESITE | | Cross-site request security. | Varies |
| AEC | | Prevents malicious requests. | Up to 6 months |
| SIDCC | | Helps protect against fraud. | Up to 1 year |
| __Secure-1PSIDTS / __Secure-3PSIDTS | | Security tokens. | Up to 1 year |
| __Secure-3PSIDCC | | Security token. | Up to 1 year |
LocalStorage (Essential):
| Storage Key | Provider | Purpose |
|---|---|---|
| wpconsent_preferences | Nuvo | Stores cookie choices. |
| wpcode_scroll_position | WPCode | Saves scroll state in admin. |
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B. Functional Cookies
These enhance the website experience but are not strictly necessary.
| Identifier | Provider | Purpose | Storage Type |
|---|---|---|---|
| msgsndr_id | LeadConnector / ReputationHub | Enables review & messaging widget. | Cookie |
| persist:hs-beacon-* | HelpScout | Stores live chat state. | LocalStorage |
| lead-connecter-text-widget-input-values | LeadConnector | Saves form input for chat widget. | LocalStorage |
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C. Analytics Cookies
Used to understand how visitors use the site. Set only after consent.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics via ReputationHub | Distinguishes visitors. | 2 years |
| _ga_7WR7KWXYT8 | Google Analytics | Session & visit tracking. | 2 years |
| OTZ | | Measures site performance. | ~1 month |
LocalStorage (Analytics):
| Key | Provider | Purpose |
|---|---|---|
| v2_history_* | LeadConnector | Tracks session history. |
| v2_contact_session_* | LeadConnector | Logs chat/interaction journeys. |
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D. Marketing Cookies
Used for advertising, retargeting and cross-site user tracking. Consent required.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| SAPISID | Google Ads | Builds a profile for personalised ads. | Up to 2 years |
| APISID | Google Ads | Advertising and behavioural profiling. | Up to 2 years |
| SSID | | Stores user info for ads. | Up to 2 years |
| HSID | | Security + behavioural tracking. | Up to 2 years |
| SID | | Auth & ad personalisation. | Up to 2 years |
| __Secure-3PAPISID | | Personalised ads. | Up to 2 years |
| __Secure-3PSID | | Retargeting. | Up to 2 years |
| NID | | Ad personalisation in search. | 6 months |
Note: Some of these appear because users are logged into a Google account while browsing. They still must be disclosed.
4. LocalStorage and SessionStorage
In addition to cookies, the site also uses:
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localStorage for chat widget behaviour, preferences and session tracking.
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sessionStorage for temporary session data.
These behave similarly to cookies and are covered by this policy.
5. How you can manage cookies
You can:
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Accept or reject non-essential cookies via our cookie banner.
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Change your preferences at any time.
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Block cookies through your browser settings.
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Clear existing cookies from your device.
Rejecting cookies does not affect essential website functions but may limit certain features (for example analytics or chat capabilities).
6. Updates to this policy
We may update this Cookie Policy occasionally. Any changes will be posted on this page with a new “last updated” date.
7. Contact us
If you have questions about this policy or how we use cookies, you can contact:
